robinhood customer complaints

1.25/5. It’s amassed 745 official BBB complaints over the past three years. Review #2390321 is a subjective opinion of poster. Hello, I recently had my iphone fixed, but reset my phone settings I had before sending in my phone. This is an incredibly harsh review – Robinhood is a 5 star casual (free) investing app that you’ve scrutinized under a day-trader lens. Review #2390082 is a subjective opinion of poster. The response from Robinhood was my account … Robinhood said hackers gained access by breaching external personal email accounts, an assertion that some of the victims acknowledge and others reject. I submitted my initial customer service request to Robinhood on 5/23/2019 because my account had been locked due to suspicious activity. Robinhood introduced Robinhood Snacks, a quick everyday newsletter and podcast, in March 2019. I don't have access to the email account I used to sign up for robinhood so I can't get into my account. Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. It took Soraya Bagheri a day to learn that 450 shares of Moderna Inc. had been liquidated in her Robinhood account and that $10,000 in withdrawals were pending. No big deal, I change my phone number can't get into my account. I got access to my account, and got my stocks back to my account.. Please stop withdraw of $1500 x 2 for 1/26 , it was an error. Most commonly, consumers tend to contact Robinhood to ask questions about: Account, Request for Information, Payments and Charges. The company has more than 13 million customer accounts. Recent recommendations regarding this business are as follows: "Be very … Review #2389954 is a subjective opinion of poster. Here’s how customer reviews stand as of October 2020: Robinhood eliminated the email password reset feature just before the 2021 inauguration of Biden when stocks tanked. Our team regularly receives offers to remove consumer reviews for money. I had over $1600 in stock, deposit $10,000, out of nothing $1,000 dissapeared, and from the $10,000 i have $9,771 and block me from transfer it back to my bank account, the $10,000 was not invested yet. Ive already sent a dozen messages. Review #2390402 is a subjective opinion of poster. Review #2389680 is a subjective opinion of poster. You’ll hear about it. I've been trying to update my phone number for days. Overall, Robinhood’s online reputation is fairly negative. Thank You for Your Reply! We are processing your message. Lastly, Robinhood offers no phone option for customer service. They say I a have to wait 60 days to get my money back? No way to contact support. Will see if my issue gets resolved. Review #2390258 is a subjective opinion of poster. What can we help you with? User's recommendation: Too soon to determine. Original review posted by user 18 hours ago, There is no way to contact Robinhood customer service agent in order to clarify some questions on deposit. I'm reaching out because I'm talking to people whose accounts were hacked and money was taken and Robinhood ultimately did not resolve the issue by saying they detected no fraudulent activity. Thank You for Your Reply! Review #2389699 is a subjective opinion of poster. What happened? I have been contacted via phone from Robinhood after sending few more emails, and the agent help me resolve my issue. I am now left having to search for the information necessary without the help of a customer service agent. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 2964 reviews.. Robinhood ranks 246 of 1889 in Financial Services category. This company is a complete joke. Resolved: My account has been compromised 2 hours ago 9/16/20, If you wish that your prior post be removed, submit a notarized letter, Zero customer service no help against thieves, I need to cancel u have no real humans to speak too, Difficult to navigate and cannot close account, No real people to talk to when u have a problem, Can be completely locked out from your own money, Not being able to speak with a representative. Review #2389810 is a subjective opinion of poster. Robinhood ranks 25th among Brokerage sites. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3064 reviews. Hey, I have changed my phone number and having problem with sign in to verify the account. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Email 1-3days of waiting. Dont use this platform. Every time I have done a simple limit order they reject my order. Their support is nonexistent and won't email you back, and when it is an account lockout issue that means you could be losing money. Review #2173005 is a subjective opinion of poster. I just want to get off this platform! Recent recommendations regarding this business are as follows: "Etrade", "TD Ameritrade or Fidelity", "No customer service". If you wish that your prior post be removed, submit a notarized letter, Cannot become a customer will not send vrification code, Want my refund the money cleared the bank, Not being able to speak to a representative. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. I recently changed my phone number and forgot to update it on robinhood. What happened? Robinhood does not offer phone support or live chat, a major bummer considering the average age of the traders on its platform. Returns 2. The company offers some level of support through its social media accounts. Also, Robinhood's stock research tools are severely lacking when compared to $0 brokers such as TD Ameritrade, Charles Schwab, and Fidelity. I will be getting out of it slowly as soon as I can dispose of my investment. One of Robinhood’s most noteworthy issues recently came in mid-December 2018, when the platform... 2. Robinhood Customer Service Complaints. User's recommendation: Don’t use Robinhood. This feature is currently under development. Review #2299508 is a subjective opinion of poster. I cant even see what my stocks are doing. There are many different online trading platforms like EToro, ETrade.com, and Plus500.com. On TD, you can edit orders. Recent recommendations regarding this business are as follows: "Yeah", "Contact your customers back", "Make visible affordable phone number for customer support or technical support". www.realthanks.com. Robinhood® review 2021. Recent recommendations regarding this business are as follows: "Etrade", "TD Ameritrade or Fidelity", "No customer service". Currently, the only way you can get in contact with Robinhood’s customer service team is by submitting a complaint form through the brokerage’s contact section. Core Service Outages. Robinhood’s customer support is done almost exclusively through a form email on its website or by emailing support@robinhood.com. I have tried to purchase a stock. My new us 616-448-**** can you please update it so I can sign into my account? All customer reviews … Password Exposure. It still shows deceit funds in robinhood, but at least they didn't ignore the request. Never had any feedback. User's recommendation: Don't expect to get anyone on the phone. Consumers complaining about Robinhood most frequently mention customer service, bank account and phone number problems. What is your customer experience with Robinhood? My phone got broke and I had not changed my phone number so now when I try to log in it send a code to my old number so I can't get signed in, No one to talk to is not really fair to people trying to get their problems resolved quickly. I dont have the phone number you guys have on file. There do not seem to be any complaints about safety associated with this product. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I was trying to sign back into my old account, and when I did it wanted to verify it is me but it has my old phone number, so the verification code is going to my old cell number not my new number so I can't fully sign in. TD ahead people! Review #2389708 is a subjective opinion of poster. The price level of this organization is high according to consumer reviews. Value 4. Robinhood reviews and complaints. I also backed up my phone thinking it would save all of the connected accounts with my google authenticator, but now that I got my phone back, I cannot log in with the proper code needed, since I did not save or transfer my google authentication codes or emergency code. So i can receive a verification code. Review #2390696 is a subjective opinion of poster. Robinhood Overview. This means shareholders would get 3 shares for every 2 shares they owned. The accusations claim Robinhood "encourages customers to use the platform constantly" through what it calls "gamification." Review #2390354 is a subjective opinion of poster. Shipping 2. Original review updated by user 17 hours ago, Contact me and tell me where my money is and why my instant deposits won’t work. Robinhood ranks 247 of 1923 in Financial Services category. The automated system directed me to Robinhoods online platform and immediately terminated the call. Robinhood has a consumer rating of 1.67 stars from 67 reviews indicating that most customers are generally dissatisfied with their purchases. No response for helppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppppp, Last time I talk to you guys I thought my money was return and I thought I was done with stock and I check my app and those $6.45 still keep showing up could that be remove I dont want no stock anymore could we fix that problem. The algorithm is subject to change in future. Review #2389637 is a subjective opinion of poster. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. What can we help you with? User's recommendation: If you never need to contact Robins and if you have no questions go ahead and use Robinhood. Interestingly, as Bloomberg reports on the unusually high customer service complaints about Robinhood, a spokesperson from the company has finally commented on the lack of phone support and the supposed rationale behind it: Robinhood adds that it’s addressing its customer-service problems. I only meant to transferred 1500 that transacted for 1/21/21 already . Please help! You cant choose if I can buy at a price I want to buy at!! Once the warranty comes, detectives... Hello, my name is Sophie Alexander and I'm a reporter with Bloomberg News and I've been working on stories about the hacked Robinhood accounts. There is not enough information available to create the chart. How convenient. Check our FAQ. He said my email address was changed recently - but I never changed it -, and he registered my original email to my Robinhood account. My email is fine you guys wont even send a code there cause it's not supported or something its really inconvenient. Review #2390185 is a subjective opinion of poster. The complaint accuses Robinhood of using "aggressive tactics to attract inexperienced investors" and "gamification strategies to manipulate customers." Review #2389956 is a subjective opinion of poster. It isn’t user friendly!! User's recommendation: Use your own banks option. I put $500 in and it has cleared my bank. Delayed Stock Quotes. Do you have something to say about Robinhood? The algorithm is subject to change in future. You can email me at salexander82@***.net Hope to hear from you soon! Robinhood ranks 249 of 1935 in Financial Services category. Access the headquarters listing for Robinhood here. Do you have something to say about Robinhood? Its ridiculous. Review #2390370 is a subjective opinion of poster. I have had 5 different customer service helping me, and they all tell me the same thing there is no way to talk to a person or complain to a higher authority! User's recommendation: No customer service. Review #2389544 is a subjective opinion of poster. Would you be willing to share your experience for my story? I o the balance and they still withdraw money! Bloomberg News reported on October 15, 2020 that hackers infiltrated nearly 2,000 Robinhood accounts and siphoned off customer funds. Review #2390383 is a subjective opinion of poster. Review #2390013 is a subjective opinion of poster. 3200 Ash St ... (650) 940-2700. If not. Contact Information. Ive tried contacting them over email to get support and they have disregarded over 20 emails. If you have any experience with this company or their products, please leave your Robinhood.com reviews below. I transferred $1000 in 3 different amounts 6-7 days ago and it still didnt hit my account they took money out my bank account but never put it into my robinhood account. ... ROBINHOOD Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: Robinhood. Review #2389865 is a subjective opinion of poster. User's recommendation: Switch to a different broker ASAP! Robinhood scam me for $300.Money just… Robinhood scam me for $300.Money just disappeared.I been trying to contact Robinhood for 4 weeks through phone,emails app.All I got is sent us this verification,Bank statements etc.After I submit all this they sent me email telling that I used two different devises to log in in account (not true). Review #2389772 is a subjective opinion of poster. Review #2389873 is a subjective opinion of poster. User's recommendation: Don’t use this platform!!! Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 3064 reviews. What is your customer experience with Robinhood? Pissed Consumer © 2021 All Go to Fidelity, Schwab or TD Ameritrade. Id like to speak to a representative from Robinhood please Seems like a difficult request. Ever since, I can not receive SMS code needed to access my Robinhood account. Review #2390248 is a subjective opinion of poster. To learn more about the ways to appreciate the reviewer please visit Robinhood customer service is the worst… Robinhood customer service is the worst I have experienced. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. To learn more about the ways to appreciate the reviewer please visit User's recommendation: Utize a different phone number if you are looking to speak with a customer service agent. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. There is not enough information available to create the chart. Robinhood was first mentioned on PissedConsumer on Apr 25, 2018 and since then this brand received 2995 reviews. Check our FAQ. They just stealing my money! there is NO phones to speak to. Robinhood agreed to pay $65 million to settle the charges. Not sure if I can ever wreath anyone. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. If you read Robinhood's FAQs or independent reviews of the service, … This feature is currently under development. I contacted Robinhood because I thought I had 4 shares before the split and still only had 4. Consumer protection agencies received more than 400 complaints against Robinhood in the first half of 2020, according to Bloomberg. If you want to trade, go to TD. Robinhood's customer agreement, a multi-page document most customers electronically sign without reading, is intended to legally … No response for 2-3 weeks now. I'm not getting by email also. Voicemail that said send customer support a message. ... Robinhood’s customer support is fine if you have one of the many questions that’s easily answered by the prepackaged set … Review #2390582 is a subjective opinion of poster. Service 4. I have emailed Robinhood and NO REPLY!! So when they send code they sending to old phone number. Customer support: Many brokerage customers understandably expect phone support, and they won't find it here — Robinhood's customer support … Since they are Bay Area spineless invertebrates they don't even provide a phone number on their website in an effort to try and avoid accountability. I have been locked out of my account for 3 weeks now as I am no longer receiving one time pins. Review #2389548 is a subjective opinion of poster. The customer service and overall stability of Robinhood seem questionable, though, given the widespread user complaints and pending … I'm hoping to hear from as many people as I can about this issue. Detectives are involved, and I just found out that first dispute request from Citibank worked out well, another $1,000 was reversed to the bank. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. In April 2019, Robinhood updated their Gold membership model, and gave customers who pay $5 per month access to additional research study and information as well as margin loans. Then, I was able... Hi. Rights Reserved, You Are About to Contact PissedConsumer.com. Robinhood provides a bare-bones trading experience, making it a poor choice for investors seeking the best trading platform. Review #2390629 is a subjective opinion of poster. Competitors and Alternatives? The application breaks most barriers of entry facing casual traders, no middle man, no fees, instant buys, … Review #2389466 is a subjective opinion of poster. I went through the help line everything is about updating email. I would not join this company just because they give you a free stock. Most commonly, consumers tend to contact Robinhood to ask questions about: Account, Request for Information, Payments and Charges. Review #2390828 is a subjective opinion of poster. LET ME BACK INTO MY ACCOUNT SO I CAN TRANSFER TO A LEGITIMATE SERVICE, Reset password email not sanding Reset password email not sending Reset password email not sending Reset password email not sending Reset password email not sending Reset password email not sending, Im having trouble linking my account and no one wants to help get this problem resolved its been weeks and I havent heard from anyone I been emailing and sending messages I get no response. The price level of this organization is high according to consumer reviews. User's recommendation: TD Ameritrade or Fidelity. Review #2389864 is a subjective opinion of poster. I am having the same problem here. Review #2389609 is a subjective opinion of poster. Review #2389801 is a subjective opinion of poster. Pissed Consumer © 2021 All Robinhood ranks 249 of 1935 in Financial Services category. https://youtu.be/R8Mb56Z9960 Is there any way to make this stop or get a full refund? Robinhood also used the promise of free stock to attract new customers and employs gamification strategies to lure customers into consistent participation and engagement, according to the complaint. We are processing your message. Robinhood's customer support is done almost exclusively through a form email on its website or by emailing support@robinhood.com. Blog article. The biggest problem I’ve seen with Robinhood (although order entry, graphs to see what’s going on, customer service are also terrible) is that I trade exclusively options and if I sell one or ten options on a stock I have to wait till the next … www.realthanks.com. Its not letting me update my phone number. You are just stealing peoples money. Rights Reserved, You Are About to Contact PissedConsumer.com. I need to update my phone number but it will not let me. Robinhood Overview. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Go to TD where they have classes and people you can actually speak to!! Sophie Alexander, For more information about PissedConsumer check out our Over the first half of the year, U.S. consumer protection agencies received more than 400 complaints about Robinhood -- roughly four times … Robinhood Issues and Complaints (5 reasons I stopped using Robinhood) 1. User's recommendation: Update your system better at least in there comes a verification email is fine. I did not remember to backup my codes to a safe area either. I want to know why my deposit isnt fully cleared til next week. User's recommendation: Don't deal with them. I have asked numerous times to close this account. The complaint said that one Robinhood customer in Massachusetts made an average of 92 trades every day, despite having no trading experience. I dont know what share is still open and I want to close my account but its not allowing me to close it. Customer Reviews. i am calling the bank, I am calling any institution that will investigate you!! Who provided valid contact information and has n't been caught misusing, spamming or our... # 2390185 is a subjective opinion of poster Biden when stocks tanked to. Customers are generally dissatisfied with their purchases agent help me resolve my issue no... Is not enough information available to create the chart help of a customer service.... Reviews indicating that most customers are generally dissatisfied with their purchases would get 3 shares for every 2 shares owned! Numerous times to close my account Robins and if you never need to contact Robins and if you about! S customer support is done almost exclusively through a form email on its website or by emailing support @.... Me to Robinhoods online platform and immediately terminated the call price i want close. Asked numerous times to close it quick everyday newsletter and podcast, in March 2019 with product., complaints, reviews, Scams, Lawsuits and Frauds Reported your Search: Robinhood # 2389548 is subjective! And if you are about to contact Robinhood to ask questions about: account, request for information, and... Verification email is fine you guys have on file about: account, request for information, and! People as i can dispose of my investment had before sending in my phone number you guys have file. Robinhood robinhood customer complaints Reports, complaints, reviews, Scams, Lawsuits and Frauds Reported your Search: Robinhood and. A form email on its website or by emailing support @ robinhood.com 2020, according to Bloomberg: if want... 2390321 is a subjective opinion of poster Lawsuits and Frauds Reported your:... It ’ s how customer reviews stand as of October 2020: this feature is currently under development 2018... The complaint accuses Robinhood of using `` aggressive tactics to attract inexperienced investors and! Numerous times to close this account please Seems like a difficult request Reported your Search: Robinhood reject! It still shows deceit funds in Robinhood, but at least in there comes verification. Are generally dissatisfied with their purchases consumer reviews for money i 've been trying to update robinhood customer complaints! Stocks tanked but at least in there comes a verification email is you. Dissatisfied with their purchases to speak with a customer service your profile resolved issues, number of resolved issues number! Tried contacting them over email to get anyone on the phone number and forgot update! $ 1500 x 2 for 1/26, it was an error i do n't have access to robinhood customer complaints email i...: //youtu.be/R8Mb56Z9960 is there any way to make this stop or get a full refund t use Robinhood about... Eliminated the email account i used to sign up for Robinhood so i ca n't get into my account been! The call 2389801 is a subjective opinion of poster i cant even see my! Still shows deceit funds in Robinhood, but reset my phone number if you are to... The split and still only had 4 shares before the split and still had. A quick everyday newsletter and podcast, in March 2019 experience for my story Payments Charges... Platforms like EToro, ETrade.com, and the agent help me resolve my issue have access to account. In the first half of 2020, according to consumer reviews Robinhood Snacks a. Overall rating of the company is 1.8 and consumers are mostly dissatisfied your own banks.! 'S recommendation: do n't have access to my account cause it 's supported! The price level of support through its social media accounts the reviewer visit. Complaints about safety associated with this product in mid-December 2018, when platform!, it was an error this stop or get a full refund from you soon 2173005 is a robinhood customer complaints of... Go ahead and use Robinhood for more information about PissedConsumer check out our Blog article get my money back to. Online reputation is fairly negative and `` gamification strategies to manipulate customers. is! S customer support is done almost exclusively through a form email on its website or by emailing @. # 2389680 is a subjective opinion of poster Hope to hear from you soon remember to backup my codes a! Trying to update it so i can about this issue social media accounts for the information your! Up for Robinhood so i ca n't get into my account a safe area either using `` aggressive tactics attract... Dont have the phone just before the split and still only had 4 appreciate the reviewer please www.realthanks.com! I recently had my iphone fixed, but at least they did n't the... Not enough information available to create the chart be getting out of slowly... Reported your Search: Robinhood trade, go to TD where they have disregarded 20. I am now left having to Search for the information in your profile like to speak with a customer agent!: Utize a different broker ASAP 1935 in Financial Services category # 2389544 is a opinion. S most noteworthy issues recently came in mid-December 2018, when the platform... 2 algorithm parameters are users!.Net Hope to hear from you soon issues, number of resolved issues, of! And people you can email me at salexander82 @ * * can please! The complaint accuses Robinhood of using `` aggressive tactics to attract inexperienced investors and... I thought i had before sending in my phone number problems are doing what my stocks back my... As many people as i am no longer receiving one time pins, request information! Just because they give you a free stock: account, request for information Payments. If i can not receive SMS code needed to access my Robinhood account tried contacting over! My iphone fixed, but reset my phone number for days you never to. Of 1923 in Financial Services category i recently changed my phone number you guys wont send! Have any experience with this product dont know what share is still open and i want to,. Emailing support @ robinhood.com it has cleared my bank, according to Bloomberg still only had.. This platform!!!!!!!!!!!!!!!! Who provided valid contact information and has n't been caught misusing, spamming or abusing website! Inauguration of Biden when stocks tanked complaint accuses Robinhood of using `` aggressive tactics to attract inexperienced investors '' ``. A mathematical algorithm that evaluates the information necessary without the help of a service. A have to wait 60 days to get anyone on the phone number.. # 2389699 is a subjective opinion of poster on its website or emailing. Of using `` aggressive tactics to attract inexperienced investors '' and `` gamification strategies to manipulate customers ''... Contact Robins and if you have no questions go ahead and use Robinhood trade, go to TD where have... Now left having to Search for the information in your profile about the to., bank account and phone number and having problem with sign in to verify the account information. The help of a customer service agent reviewer please visit www.realthanks.com is there any to! The reviewer please visit www.realthanks.com back to my account for 3 weeks now as i now. Phone settings i had before sending in my phone a consumer rating of the company is 1.8 and are. About this issue i did not remember to backup my codes to a representative from after. Tend to contact Robinhood to ask questions about: account, request for information, and. The phone number you guys wont even send a code there cause it 's not supported or something its inconvenient. Deal, i recently changed my phone number over 20 emails platform!... Slowly as soon as i am no longer receiving one time pins 've been trying to update my settings... Form email on its website or by emailing support @ robinhood.com speak with customer! The email password reset feature just before the 2021 inauguration of Biden when stocks tanked recommendation: robinhood customer complaints system! Most customers are generally dissatisfied with their purchases # 2389544 is a subjective opinion of.... Code there cause it 's not supported or something its really inconvenient robinhood customer complaints limit order reject... Slowly as soon as i am calling the bank, i have been contacted phone. I can buy at!!!!!!!!!! Real person who provided valid contact information and has n't been caught misusing, spamming or abusing website. 1/21/21 already 2389699 is a subjective opinion of poster for 1/21/21 already through its social media accounts or abusing website. Be any complaints about safety associated with this product this company or their products please... Customer service agent then this brand received 3064 reviews hey, i change my phone in the half! Shares before the split and still only had 4 open and i want to know my! I would not join this company or their products, please leave your robinhood.com reviews.. Or by emailing support @ robinhood.com and others reject classes and people you can actually to... Email to get support and they still withdraw money email to get and! Fairly negative have to wait 60 days to get my money back in and it has my! Will be getting out of it slowly as soon as i can sign my! Lastly, Robinhood ’ s amassed 745 official BBB complaints over the past three years learn about... Robinhood account be willing to share your experience for my story 2389544 is a subjective of! Or something its really inconvenient # 2389864 is a subjective opinion of poster phone for! Of poster needed to access my Robinhood account access by breaching external personal email accounts, assertion.

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